Support

Start with the sections below — most things can be settled without writing to us at all.

Common questions

I lost my team

Your progress, team and all, is backed up automatically and held both on the device and on our servers. Reinstall the game and open it while connected — if the save is found, you will be asked whether to restore it.

If you linked the save to an Apple or Google account, signing in to that account in the app restores it automatically.

If it still does not come back, or the save looks damaged, write to us with the player ID of that team. We may be able to restore it. The history we hold does not go back indefinitely, so it is worth telling us sooner rather than later.

I bought something and didn’t get it

Check your order history in the store you bought from first. If the payment went through, Restore Purchases resolves nearly all of these. Only if it is in your order history and still missing in the game, write to us with the product name and the store's order number.

I want a refund

Refunds are handled by the store you bought from. For the App Store, use reportaproblem.apple.com. For Google Play, use Google Play Help. For Google Play purchases we may also handle refund requests ourselves.

Can I play offline?

You can. The game runs without a connection, and your progress is saved to our servers the next time you have one.

Delete my data

Delete it from the app's settings screen. The data is removed from both the device and our servers.

I don't want my gameplay records used for analysis

You can opt out on the game's settings screen.

Something is broken

Tell us what happened and what you expected instead. Your device model and OS version help, and a screenshot helps most of all.

Before you write to us

To confirm a request is yours, we always need the player ID shown on the game's settings screen and your team name. Without them we cannot act, and nothing else in a save can stand in for them.

These are not things we can help with:

Deleting your save

Do it from the app's settings screen.

Turning off the gameplay records

Do it from the app's settings screen.

Carrying your team to another device

Link the save to an Apple ID or a Google account. Sign in to that account on the other device and it restores itself — nothing for us to do.

Purchases and refunds

Payment is handled by the App Store (Apple) or Google Play (Google), not by us. Use the store you bought from.

Requests without a player ID

We have no way to confirm who you are.

Open the contact form

Include your player ID and team name, and the stage number where relevant. We read everything and answer as quickly as we can.