Support

Start with the sections below. Most things can be settled without writing to us at all.

Common questions

I lost my team

Your progress is backed up to our servers automatically whenever you are online.

If the save is linked to your Apple account, go to SETTINGS ▸ YOUR DATA ▸ Cross-device save on the new device, tap LINK APPLE ACCOUNT and sign in with the same Apple account. In SWITCH SAVE DATA, tap SWITCH to move to the linked save. The save that was on that device is deleted and cannot be brought back.

If the save is not linked, it can be restored on the same device only. After reinstalling, open the game while online. If the save is found, you will be asked whether to restore it, but it may not be found once the app has been deleted, so we recommend linking.

If it still does not come back, or the save looks damaged, write to us with that team's player ID and team name. We may be able to restore it. The history we hold is limited, so it is worth telling us sooner rather than later.

I bought something and didn’t get it

First check your purchase history with Apple. If the payment went through, close the game completely and open it again while online: a purchase that has not been delivered yet is delivered when the game starts. If your item bag was full, make room first. The Starter Pack and the Team Album can also be brought back with RESTORE PURCHASES on the PORTAL tab of TRADE, in any town. If the purchase is in your history and still missing in the game, write to us with the product name and Apple's order ID.

I want a refund

Refunds are handled by Apple. Use reportaproblem.apple.com.

What do I need to play?

An iPhone with iOS 15.0 or later, or an iPad with iPadOS 15.0 or later. An Android version is not available yet.

Where can I read the rules?

Every help page is in the game. Open LIBRARY in the GUILD, or SETTINGS ▸ SUPPORT ▸ Help.

Can I run with a controller instead of a flick?

Yes. In SETTINGS ▸ GENERAL, switch Run control to CONTROLLER. Controller position puts it on the left or the right.

Can I play offline?

You can. The game runs without a connection, and your progress is saved to our servers the next time you have one.

Delete my data or my account

Use SETTINGS ▸ YOUR DATA ▸ Initialize game play ▸ DELETE DATA while you are online, and confirm twice. Your team, progress, items and records are deleted from the device and from our servers, your account and any Apple link go with them, and the game returns to its very first run. Done offline, it deletes only the data on the device. Backups keep the deleted data for a limited time afterwards; see the Privacy Policy. Deleting does not refund purchases. The Starter Pack and the Team Album can be restored afterwards with RESTORE PURCHASES, but other purchased items cannot.

I don't want my gameplay records used for analysis

Turn off Help improve the game in SETTINGS ▸ YOUR DATA.

Something is broken

Tell us what happened and what you expected instead. Your device model and OS version help, and a screenshot helps most of all.

Before you write to us

To confirm a request is yours, we always need the player ID (in SETTINGS ▸ SUPPORT, tap SHOW & COPY ID next to Player ID) and your team name. Without them we cannot act, and nothing else in a save can stand in for them.

You can do these yourself in the app:

Deleting your save

Use SETTINGS ▸ YOUR DATA ▸ Initialize game play. If you cannot, for example because the device is lost, ask through the process in the Privacy Policy.

Turning off the gameplay records

Turn off Help improve the game in SETTINGS ▸ YOUR DATA.

Carrying your team to another device

Link the save to your Apple account (SETTINGS ▸ YOUR DATA ▸ Cross-device save). Do the same on the other device and tap SWITCH. The save that was on that device is deleted. There is nothing for us to do.

Purchases and refunds

Payment is handled by Apple, not by us. Use the App Store.

Requests without a player ID

We have no way to confirm who you are.

Open the contact form

Include your player ID and team name, and the stage number where relevant. We read every message, but we cannot promise a personal reply to each one. Requests about your data under the law are answered within the time the law sets.